Deliveries are open for the year! Happy 2025!

Deliveries are open for the year! Happy 2025!

FAQ's

Orders & Delivery

✅ We currently deliver across most of NSW, ACT, VIC, SA and QLD.

We offer next-day delivery across most of Sydney Metro, otherwise its 2 -5 days depending on your postcode.

Your order is packed in insulated boxes that are safe to stay outside for a short time however we do recommend receiving and storing your meals as quickly as possible.

For Sydney Metro orders you will receive a text the morning of your delivery with a 2 hour time window.

For all other areas, you will receive a text message the night before (approx 8pm) giving you a 2hr window for delivery next day.

✨ Our delivery rates will vary based on your area of delivery, and whether you are a member of our VIP Supper Club Program.

To check our rates and delivery areas, visit our Delivery page here

Yes, our minimum order is $70.

🚚 Unfortunately, no. All of our time slots are either 8am - 6pm or 12am - 7am.  However you will receive a text from our courier partner that will show a 2-hour delivery window. 

Yes you can request specific instructions, however, as we partner with 3rd Party couriers we can not guarantee that all requests are met. Our couriers do their best to meet all requests, however at times are unable to fulfil specific requests.

We have an SMS system in place to prevent any issues with delivery.

SMS 1: Sent the night before, or the morning of your delivery that includes a 2 hour window for delivery.

SMS 2: Sent once your order has been delivered.

Please provide the relevant mobile phone number on your order and check your phone when expecting an order to ensure that

We will do our best to accommodate changes and cancellations, however this may not always be possible if the order is in transit.

If you are unable to locate your delivery, please contact us. We partner with third-party delivery drivers who will send you a text with tracking details the night before your delivery. Once your box has been delivered, they will also send a confirmation text along with proof of delivery.

Please note that we cannot be held responsible for stolen boxes once they have been delivered. To ensure you receive your delivery promptly, we recommend keeping your phone nearby to track and collect your package as soon as it arrives.

Our meals are packed into cardboard boxes with ice that are lined with Woolpack, a proven insulation material that keeps contents below 5°C for over 24 hours and maintains temperatures between 2°C and 8°C for 72 hours or more. This ensures your meals are kept frozen for some time, even if you're not available to receive your delivery.

Unfortunately, we cannot accept returns for these boxes. However, both the box and Woolpack lining are recyclable. For creative ways to reuse them, please visit here

No, but it does have its perks like discounted delivery along with a members-only gifts and benefits. It's our way of giving back to our biggest supporters that help us look after our cooks and support us in continuing what we do.

Register now.

Of course! Pop a note in your order or email us at hello@foodst.com.au to request a tax invoice.

About FoodSt

FoodSt is an online platform that delivers authentic, home-cooked meals made by accredited local cooks.

We support cooks to share their authentic home cooking with you. On FoodSt you will find over 50 cooks making over 100 meals from 26 different cuisines.

Our meals are made by our cooks:
👨🏻‍🍳 in small batches
🥬 with the freshest ingredients
📕 to authentic family recipes
❤️ with a lot of love (and pride)
👨‍👨‍👧‍👧 just like they would cook for their own families

There are no shortcuts, preservatives, additives or changes to the recipes. Just good honesthome cooking, freshly frozen and delivered to you.

It’s simple! Browse our menu online, choose your favourite meals, and place an order, we will deliver to your door.

You can heat and enjoy them whenever you’re ready.

FoodSt brings you authentic, home-cooked meals made by local accredited cooks using family recipes and traditional techniques.

Unlike mass-produced factory meals, our dishes are handmade in small batches, frozen to lock in freshness, and delivered straight to your door.

By choosing FoodSt, you’re not only enjoying high-quality, culturally rich meals but also supporting local cooks and celebrating community diversity.

Our meals are freshly prepared by our cooks and frozen immediately after cooking.

This locks in the flavour and ensures they arrive at your door as fresh and tasty as the moment they were made.

Yes, we have menu options that cater to a variety of dietary preferences, including vegetarian, vegan, no-added dairy, and no-added gluten*. While we accommodate many needs, our meals are not suitable for coeliacs or anyone with food allergies.

Sorry, no our meals are set recipes that are unable to be modified.

By ordering from FoodSt, you directly support our community of cooks. They earn income by doing what they love, sharing their family recipes and cultures. FoodSt empowers cooks from diverse cultural backgrounds, giving them a platform to shine.

✅ Great to hear you are interested in joining us!

We would love to hear more about you.

You can jump to our cooks' page and book a time to speak with us here.

Gift Cards & Gifting Orders

Yes! Our FoodSt e-Gift Cards make the perfect gift. What could be better than a freezer full of delicious, home cooked meals? 

Our Gift Cards are totally customisable: choose the date, whether to send to your recipient or yourself, your greeting card design and even record a voice greeting!

To redeem your gift card, simply enter the code at the checkout.

Gift cards don't have to be utilised in full in one transaction and are valid for 3 years from the date of purchase.

If you haven’t received your gift card, please check your junk/spam folder as our emails can sometimes get caught there.

If you're still having issues, please contact us at Hello@foodst.com.au and we can assist.

HCP and NDIS Clients

HCP
Yes we work with HCP Providers so you only pay 30% upfront for your order. To find out more and enquire please see our information page HERE

NDIS
We support self managed NDIS Participants with invoices/receipts showing the breakdowns for ingredients and service.

All you will need to do is to tell us you need an NDIS receipt after your first order or pop a note with your online order.

From then and for your next orders, we will automatically send you an NDIS within 3 business days.

To utilise your unique code, simply head to the website, add your items to the cart and click to the checkout.

Once you've entered in your postcode and delivery date, you'll head to the checkout where you can enter your code into the "discount code or gift card" box. Click "Apply" to add your discount.

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